Transportation Representative, Transportation Representative
: Job Details :

Transportation Representative

Job Description for L2 associatesAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.OverviewThe L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Summary of Responsibilities

Effectively communicate in a clear and professional manner at all times

Provide/ expedite prompt and efficient service to Amazon customers/ delivery partners

Effectively manage sensitive cases by reporting up the escalation matrix

Demonstrate excellent time-management skills

Maintain or exceed targeted performance metrics

Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

Qualitative Requirements

Graduation in any specialization from a recognized university.

Excellent communication skills (written and verbal) in language.

Ability to communicate correctly and clearly with all customers

Good comprehension skills – ability to clearly understand and state the issues customers present

Ability to concentrate – follow customers issues without distraction to resolution

Work successfully in a team environment as well as independently

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

PREFERRED QUALIFICATIONS

Logistics background and experience in a similar role

Proficient in Excel

Posted: June 12, 2024 (Updated about 2 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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