Mastagni Holstedt, A.P.C. is actively hiring for a Receptionist to join our team in Sacramento, CA. As a Receptionist, you will screen incoming calls and direct them to the appropriate Department/staff. The Receptionist also assists our Workers' Compensation Department in preparing some legal documents and creating new client profiles in our databases/filing system. The Receptionist position is crucial as it is the first contact clients have with our firm.
This is an entry-level position. Our ideal candidate will have a passion for helping potential clients and at minimum one to two years of customer service experience evidencing strong communication, time-management, and organizational skills. The candidate must be proficient in Microsoft Office and Outlook and possess an ability to write clearly and concisely.
About our Firm:
For decades, Mastagni Holstedt, APC has served clients throughout California in matters related to civil litigation, automobile accidents, medical malpractice, workers' compensation, criminal defense, and labor and employment, among other areas. We primarily represent law enforcement unions and members, along with firefighters/firefighter unions and public employees.
Experience:
- Customer service: 1-2 years (required).
Requirements:
- Resume
- Cover Letter (preferred)
Qualifications:
- High School Diploma required. Must be over the age of eighteen (18).
- Excellent customer service skills and ability to respond promptly to email and phone calls in a professional manner.
- Strong communication skills and ability to write clearly and concisely.
- Attention to detail and ability to recognize pertinent case information and appropriate questions to ask when screening potential clients.
- Critical thinking and problem-solving skills. Ability to recognize types of matters and where to direct potential clients/incoming calls.
- Ability to work collaboratively in a team environment, to follow directions, and take initiative.
- Proficient in Microsoft Office Suite (Word & Outlook).
Responsibilities:
- Handle a large volume of incoming client calls and be responsible for timely follow-up/response where necessary.
- Screen and direct incoming calls, including calls from potential clients that need to be routed to our Intakes Department. Recognize who and where to direct calls and clients to.
- Update call logs, which includes using a database.
- Navigate client databases and firm servers to find information needed to direct clients/calls.
- May assist attorneys with administrative tasks related to opening new client profiles, data entry, maintaining databases and coordinating calendars, and drafting/sending/filing basic legal documents.
- May sort, direct, and log mail.
- Greet walk-in clients and/or other vendors.
- Keep all information confidential.
- Performs other duties as assigned.
Pay: $20.00/hour
Benefits:
- Paid time off and paid sick leave
- Paid holidays
- Casual dress Fridays
- Free parking in Downtown Sacramento
- Health, Dental, Vision, and Life insurance.
- 401(k)
Work Location: In-person
Schedule: Full-time, Monday to Friday, 8-hour shift
Equal Opportunity Employment:
- Mastagni Holstedt, APC ensures equal opportunities for all applicants and employees, regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.