Customer Service Specialist
: Job Details :

Customer Services Specialist

About Safra National Bank of New York

Safra National Bank of New York ( Safra National ) is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with a branch in Florida and representative offices in Brazil, Chile, Mexico and Panama, Safra National is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients.

Description of the position:

Safra National Bank is seeking an excellent Customer Services Specialist who will be responsible for serving internal and external clients through different channels and contact points.

Responsibilities:

• Support client channels and contact points: phone (0800+Int), email, virtual chat system, WhatsApp/TXT-SMS, fax, letters.
• Track incoming requests on the ticketing system and resolve, route, and escalate as needed.
• Maintain procedures and reference guides on how to troubleshoot and assist clients.
• Ensure new employees are properly trained in all systems and procedures.

Desired Skills/Experience:

• BA/BS degree required
• Excellent customer service skills and friendly demeanor to ensure positive experience for the client and internal account officers.
• Ability to work weekdays and some weekends.
• Thorough knowledge of banking and banking products.
• The ability to multi-task and demonstrate excellent problem-solving skills.
• Fluency in Spanish

Safra National Bank of New York is an Equal Employment Opportunity