Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country. Born in the Fort Worth Stockyards in early 2008, the company's team of 100+ award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services in 40+ Rodeo locations throughout the states of Texas, Arizona, and Colorado.We are searching for a talented Desktop Support Specialist to join our team in our Downtown Fort Worth, TX Headquarters office. The right candidate will have a servant's heart, excellent communication skills, and attention to detail.IT Support Specialist
- Assist in planning, deployment and maintenance of technology solutions that align with business.
- Track IT related vendor account information.
- Prepare network documentation.
- Serve as an escalation point for end user technical issues.
- High-level problem-solving skills will be needed for troubleshooting issues related to IT hardware and software.
- Maintain and troubleshoot VPN and Remote Access connectivity.
- Configure, deploy, and uphold enterprise applications, video surveillance capabilities, security applications, disaster recovery infrastructure, cloud-based and on premise solutions.
- Onboard and Offboard personnel as needed.
- Create, update, and maintain documentation, tickets, and procedures.
- Work closely with local site management to ensure site needs and IT plans are in line
- Ability to communicate with Managers and Team Members at all levels of the company.
- Occasional travel to remote offices.
- Expected to be engaged with local service providers and IT suppliers to ensure best possible service.
Qualifications
- 2 or more years of experience in an IT Desktop support role
- Solid troubleshooting and problem-solving skills.
- Expert knowledge of Windows OS 10 and 11.
- Experience with Windows Server, Microsoft Office and Google Workspace technologies
- Provide Tier 1 and 2 customer service and technical support to end-users for hardware and software systems
- Modern web-based applications including hosting, troubleshooting, security, etc.
- Must live within a reasonable commuting distance from our Downtown Fort Worth headquarters location
EEO Statement:Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Rodeo Dental is and equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.