Valor PayTech is a rapidly-growing FinTech offering innovative, advanced, and secure all-in-one payment technology solutions for ISOs, merchants, and new business owners. We are seeking a Technical Support Specialist to assist customers by providing product and service information and resolving technical issues.
Job Responsibilities:
- Deliver comprehensive technical support for company products and services to both existing and prospective customers.
- Apply strong knowledge of payments concepts, hardware components and software applications.
- Program, configure and deploy merchant terminals and software.
- Provide frontline customer support, including hardware/software troubleshooting and diagnosis.
- Effectively handle both merchant requests and product issues with a keen sense of urgency, ensuring timely resolution.
- Establish and maintain relationships with merchants.
Requirements and Qualifications:
- 2+ years' customer service experience providing technical support required
- Knowledge of POS (point of sale) industry hardware, software, and procurement a plus
- Related experience in the computer technical support field, onsite technician experience a plus
- Proficient in Microsoft Excel and Outlook required
- Proven ability to work in a fast-paced and dynamic environment
- Must be able to adapt and learn new skills in a fast-paced industry
- Excellent communication both oral and written
- Self-motivated, team player, detail-oriented, and well-organized;
- Passion for technology and desire to solve problem
- Learn and utilize software programs quickly and efficiently
- Superior problem-solving and troubleshooting skills
This position offers a base pay in the range of USD $24-25 hourly plus a comprehensive benefits package including:
- Medical/dental with choice between plans
- Flexible PTO
- Retirement benefits; 401k with up to 4% employer match
Valor PayTech offers an innovative, collaborative culture where employees are encouraged to share ideas. We strive to promote from within and offer opportunities to learn and progress your career in a dynamic, fast-paced environment.