The receptionist at Catholic Charities of Central and Northern Missouri plays a critical role in providing essential phone support across the organization. This position serves as the first point of contact for calls to the main phone line, directing inquiries to the appropriate programs or referring to community partners, offering information and assistance to callers, and performing assigned clerical tasks. Essential Duties and Responsibilities
- Responding to the needs of clients, volunteers, donors, community partners, and others over the phone through person-centered approaches.
- Answering calls made to agency/site phone lines during normal business hours and reviewing and forwarding voicemails received outside of normal business hours.
- Monitor and achieve key performance indicators (KPIs) related to the role.
- Demonstrating the ability to work independently.
- Providing community resource information and referrals to callers requesting assistance outside of Catholic Charities program capacity while maintaining strong boundaries with clients and staff members.
- Working with agency and program leadership to complete and participate in initial and continuous orientation, training, supervision, and assessments, including annual performance evaluations, contributing to a culture of ongoing quality enhancement, growth, and sustainability.
- Cultivating and sustaining positive working relationships with agency and program leadership, peers, and program staff, as well as local, regional, and national service partners, especially regarding reception and administrative support.
Expectations
- Full-time staff members are required to attend their designated work site from Monday to Friday, typically from 8:00 AM to 4:30 PM. Core working hours may be subject to change based on the specific role and program requirements.
- Participates effectively as a team member through communication, cooperation, information sharing, and problem-solving.
- Attends and participates in staff training, meetings, activities, and programs as required.
- Utilizes common software and digital applications (Microsoft Office suite, Outlook, Teams, time- keeping software, etc.).
- Possesses a strong commitment to the mission of Catholic Charities, including the understanding of Catholic Social Teaching and the ability to demonstrate the philosophy and values of the agency. The identity of the agency is clearly Catholic. As such, Catholic Charities adheres to the social and moral teachings of the Catholic Church.
Education and/or Experience A high-school diploma or GED equivalent is required. A degree from an accredited college or university in a field related to Catholic Charities mission and services and/or experience in social services, reception, volunteer engagement, and/or customer service is preferred. Certificates, Licenses, Registrations None required. Other Qualifications
- Ability to successfully pass Family Care Safety Registry, and criminal background checks and requires completion of the Protecting God's Children VIRTUS training session.
- Licensed to operate a motor vehicle and ability to meet agency auto insurance coverage requirements. Local travel may be required.
Agency Identity and Mission The work of Catholic Charities serves as an expression of the ministry of evangelization of the Roman Catholic Church by serving the poor and most vulnerable in our society. Although staff are not to proselytize, they are, however, expected to be guided in every way by the teachings of the Catholic faith in their daily work. These include church teachings on abortion, sterilization, abstinence, and the sanctity of the family as well as fidelity to the Catholic ethical religious directive of the United States Conference of Catholic Bishops. In addition, all staff are invited to attend periodic Catholic Masses. As employees of Catholic Charities, it is further expected that staff will adhere to the Diocesan code of conduct. Employees are expected to not only perform duties consistent with the Doctrines of the Catholic faith, but outside of the workplace they are expected to refrain from publishing any communication in any form, electronic or otherwise, that affiliates them with Catholic Charities in a manner that is inconsistent with the doctrine of the Roman Catholic faith.