Specialist, Implementation
: Job Details :

Overview:

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, were a Great Place to Work and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As an Implementation Specialist, you will be responsible for working closely with the Strategic Account Sales Team and clients, both existing and potential, to meet their needs and provide excellent customer service. The Implementation Specialist position coordinates the activities between the Sales and Customer Service Departments and provides reporting and tracking of new account installations. To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams/clients at the same time.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesnt come around every day.

Responsibilities:

• Manage Key Strategic Account and Global Account implementations.
• Ensure large implementations are accurate, timely, and complete.
• Works with Customer Ops Director on tracking, monitoring, and reporting the progress of large strategic account implementation.
• Manage and resolve client issues during or after large implementation.
• Primary point of contact for installations and sales for current and new clients
• Provide implementation support to Strategic Account Sales Executives
• Manage customer accounts, follow up with customers for administrative purposes, and provides troubleshooting assistance for orders, account statuses, and other problems.
• Collaborate with KFS Specialist to ensure all new eligible devices are promptly activated on KFS.

Qualifications:

Required:

• Bachelors degree in business administration or related field
• 2+ years experience in customer service, project management, account management, or related field
• Proficiency in MS office and strong computer skills
• Excellent time management skills
• Must be detailed-oriented.
• Must have excellent communication skills and positive attitude when collaborating with customers.
• Works well with others in team-oriented environment
• Proficiency with the English language is required.
• Ability to interact with all levels of management.
• Physical requirements: sitting and working with computer, bending, filing, and light lifting.

Preferred:

• 5 Years Experience within the office product industry.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The companys portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.