Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill. Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Duties & Responsibilities The Community Liaison Worker (CLW) is a fully engaged and integrated member of the Interdisciplinary team. The CLW facilitates the care of patients by utilizing a collaborative, interdisciplinary process with coordinates, monitors and plans health care services through an episode of illness to meet the individual needs of patients. The goals are to: improve the quality of care; reduce cost of care; enhance patient satisfaction; facilitate care transition and linkage to the next level of care. This is accomplished by utilizing/facilitating interdisciplinary collaboration community-based support to develop self-management skills for patients/caregivers; and acting as a resource to the interdisciplinary care delivery team, community based providers, and patient/caregivers throughout the continuum. SUMMARY OF DUTIES AND RESPONSIBILITIES:
- Conducts post discharge calls based on provided scripts within 72 hours post discharge. Referring identified issues/concerns to Care Management team for intervention. Serve as contact/liaison for Patients, following up on cases for a minimum of 30 days, or as directed.
- Network with post-acute care facilities and agencies to ensure seamless transitions of care.
- Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units.
- Conduct data entry and compile predefined reports.
- Consults and maintains liaison with residents, landlords, representatives of community organizations.
- Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs.
Minimum Qualifications For Appointment to Level I 1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or 2. Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above. For Appointment to Level II In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires: 1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or 2. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above. For Appointment to Level III In addition to meeting the qualification requirements of Assignment Level II, appointment to Level III requires: 1. One additional year of full-time experience as described in 1 above. For Appointment to Level IV In addition to meeting the qualification requirements for Assignment Level III, appointment to Level IV requires: 1. One additional year of full-time experience. If you wish to apply for this position, please apply online by clicking the Apply Now button. NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs