Job Location : all cities,SC, USA
Your responsibilities:
* Provide product and application-based technical customer support for IIOT Technologies customers via phone, email, chat, and video conferencing.
* Provide product selection and installation support and find creative solutions to customer issues.
* Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools.
* Test sensor products and digital tool features before releases and create/update supporting documentation.
* Collaborate with other functional areas, including product management, R&D, and quality, to ensure overall alignment.
* Provide training to the DODGE salesforce and external customers on products and their proper applications.
* Create part numbers and establish and maintain BOM's.
* Support warranty and quality functions.
* Occasional travel as required. Travel to provide on-site customer support, including product training, installation support, and troubleshooting.
* Create, use, and maintain software programs to help facilitate customers' requests and make daily tasks more efficient.
Your background:
* Completed a mechanical engineering (or mechanical engineering technologies), Electrical engineering bachelor's degree program, Computer Science or related fields
* Must be currently authorized to work for Dodge Industrial in the US
* Focus on customer interaction and satisfaction
* Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem solving
* Attention to detail with a strong sense of ownership and responsibility
* Excellent written and verbal communication skills
* Collaborates well with others and is a good team player
* Entrepreneurial spirit with a passion for new and changing ideas
* Ability to adapt and multi-task based on departmental needs
Preferred:
* Fluent in Spanish
* Familiarity with basic mechanical concepts and systems
* Familiarity with IT infrastructure
* Familiarity with Android and iOS devices
* Basic programming experience with Visual Studio, Python, ASM, and Java
* Willingness to learn and adapt new skills
* Understanding/Experience in vibration analysis