Overview:
POSITION SUMMARY:
The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Responsible for level 1 help desk support at Hard Rock Rockford.
- This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino.
- Available to work in a 24 hour, 7 day a week environment.
- Interface with company team members regarding computer program requests or problems.
- Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
- Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion.
- Stay abreast of the state of the art in computer technology and systems.
- Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned.
- All other duties as assigned.
NON-ESSENTIAL JOB FUNCTIONS
Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Minimum of five years work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts with the understanding days off will fluctuate.
- Proof of authorization/eligibility to work in the United States.
- Proficient in MS Office Computer applications.
- Ability to sustain a high level of confidentiality and professionalism.
- Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
- Prior experience opening new properties/outlets strongly preferred.
Additional Details:
KNOWLEDGE OF:
- Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
- Working technical knowledge of current network protocols, operating systems, and standards.
- Minimum of one (1) year of Information Systems experience or college level course work.
- A+ Certification highly desirable.
ABILITY TO:
- Strong understanding of the organizations goals and objectives.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted during work.
- Be flexible to work varying shifts and time schedules as needed.
Age Requirements:21+