Job Location : all cities,MN, USA
We are looking for an experienced **Customer Service Representative** to join our team. **Computype** provides smart solutions in automatic asset identification, customized labeling and tracking. This position is in our main office in **Roseville, MN**.
Key goals in this position focus on accuracy, volume and timely order entry while effectively communicating with customers regarding order placement and status.
**Major responsibilities of this position include:**
* Processing a high volume of customer purchase orders for custom products and services
* Perform as help desk by providing information regarding current pricing, reordering and product details
* Maintain accurate filing, coordinate offsite storage
* Back-up reception coverage
* Maintain service contract renewals
* Perform other duties as apparent or assigned.
**Knowledge, Skills & Abilities of this position include:**
* Specialized training and experience beyond high school in customer service
* Three years of order entry experience
* Strong attention to accuracy and details
* Intermediate skills in Teams, Outlook, Excel, and Word
* Experience in Salesforce, SharePoint and Epicor a plus
* Professional verbal and written communication skills
* Strong organization skills
* Ability to work independently with minimal supervision, in office and offsite
* Work primary hours, M F, 8:30am 5:00pm
* Second language, Spanish, French or German, preferred but not mandatory
**Join our Customer Excellence Team and enjoy:**
* Competitive salary and benefits:
* Generous PTO (5 hrs accrual per pay period)
* 8 Paid Holidays per calendar year
* 1 Paid Volunteer Day per calendar year
* Medical, Dental, Vision and Life Insurance
* Short and long-term disability
* HSA with employer match
* 401(k) with employer match
* Hybrid work environment (work from home and office)
* A family-owned company with values focusing on Community Involvement, Wellness, Retirement, Employee Engagement and Environment
Teamwork environment built on empowerment
Computype is an Equal Opportunity Employer