Job Location : Rosenberg,TX, USA
JOB BRIEF
The Checker's main job responsibility is to checkout customers' purchases accurately and efficiently by recording the sale of all items, collecting payment for items, and providing a positive customer service experience for the customer.
JOB DUTIES
* Greet, assist, andthank all the customers in a prompt, courteous, and friendly manner.
* Checkout customer purchases using scanner/key board.
* Assist customers unload their cart on conveyor belt.
* Weigh certain items.
* Type in product codes for items that won't scan or codes for weighable items
* Able to recognize different products from various departments.
* Clean/maintain check stand area.
* Keep work area free from safety hazards and report any hazards found to management.
* Determines cash back transactions and verifies change to be given is correct.
* Completes necessary paperwork for opening and closing procedures.
* Count money for periodic pickups.
* Obtains change before running out.
* Sack customer's groceries as needed.
* Knows all forms of payment including food stamps, WIC, credit cards, debit cards, checks or cash.
* Orally communicate with customers and co-workers on products, prices and method of payment.
* Deals with upset customers and notifies the appropriate person to resolve conflicts.
* Understands the procedures for directing customers in obtaining refunds, returns, or exchanges.
* Discreetly notifies managers of items needing attention.
* Deals with multiple customers professionally.
Secondary Job Duties:
* Keep bag racks filled and maintained.
* Put up discarded or returned merchandise.
* Stock front end candy, gum and tobacco products.
* Return carts to corral.
* Present favorable impression in dress, personal hygiene and business attitude.
* Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
* Other duties assigned by management.
QUALIFICATIONS
* Prefer a minimum of High School diploma or GED equivalent, some college would be helpful.
* Demonstrate basic math skills to give change or count down till for pickups.
* Excellent customer service skills.
COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Physical Demands:
* Occasionally-Carrying up to 35 lbs., stooping, kneeling, and crouching.
* Frequently- Walking on tile/concrete, balancing, bending, pushing up to 35 lbs, talking, and smelling.
* Continuously-Standing on tile/concrete, pulling up to 35 lbs., lifting up to 35 lbs., reaching above waist/overhead, seeing, hearing and manual dexterity.
Safety Risk Factors:
* Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, sprays, and hazardous cleaning solutions.
* Continuously- Twisting of back and neck.
Other:
* Working environment involves inside with controlled temperatures.
* Varied, irregular schedules.