Job DescriptionJob Description
Lead the Way to Service Excellence: Become Our Customer Service Rep/Dispatcher!
Join the premier destination for luxury appliance repair in Eastern Wisconsin! We're more than just a service provider—a team of certified experts dedicated to upholding the highest quality and customer care standards. Our unwavering commitment to excellence has earned us the trust of discerning homeowners in Milwaukee, Madison, Fox Valley, and beyond. If you share our passion for exceptional service and want to be part of a team that values integrity and professionalism, we invite you to explore exciting opportunities!
To be successful in this combined role of Customer Service Representative and Dispatcher, you will be the cornerstone of our customer experience, guiding customers seamlessly from inquiry to resolution while ensuring technician efficiency and work order accuracy. Success means delivering exceptional service, optimizing operations, and fostering a positive company reputation.
What Can We Do for You?
- Earn a competitive wage - $25 - $28/hour plus OT and Quarterly Sharing Bonus!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401k with company match
- Enjoy generous PTO and paid holidays.
- Paid Parental and Maternal Leave
- Access to ongoing training and opportunities for advancement
- Be part of a team that truly cares - We live and breathe our core values
Responsibilities for the Customer Service Representative/Dispatcher:
- Manage customer inquiries and resolve issues with efficiency and professionalism.
- Process service orders seamlessly, guaranteeing timely and accurate service delivery every time.
- Effortlessly handle phone calls, emails, and vendor requests.
- Navigate warranty claims processing like a pro, ensuring customer satisfaction and timely resolutions.
- Provide valuable support to the accounts receivable team, contributing to financial efficiency and accuracy.
- Ensure an exceptional customer experience by providing technicians with detailed and precise information about service requests.
- Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
- Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
- Participate in continuous training programs to foster ongoing professional development.
- Keep customers informed throughout the day regarding the progress of their service appointments.
Ideal Customer Service Representative/Dispatcher will have:
- Experience in Home Services is Highly Preferred.
- Minimum 1 year of Customer Service experience.
- Minimum 1 year of Dispatcher experience.
- Experience with a vendor-customer relationship.
- Ability to analyze data to ensure accuracy.
- Mechanical aptitude.
- Proficient with Microsoft Office.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
Ready for a career that's more than just a job? Elevate your career with a company built on trust for plumbing, electrical, heating, and A/C services. We are deeply rooted in our communities and proudly employ residents.
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position.