Job DescriptionJob DescriptionDescription:
COMPANY OVERVIEW
Founded in 2005, Guardian Operations (“Guardian”) provides repair/replacement roofing services and gutter services to residential and light commercial customers throughout the Puget Sound. Guardian is one of the best small businesses on the West Coast and the Guardian brand is synonymous with exceptional service and integrity in all areas.
Guardian employs over 130 people and 100% of Guardian's work is focused on repair and replacement (i.e. no new construction). The company has increased gross revenue by roughly 60% over the past five (5) years as a direct result of (a) an outstanding local reputation and (b) fielding an exceptionally strong, long-tenured team. With the support of Skylight, management intends to double the company's size over the next five (5) years.
POSITION OVERVIEW:
Guardian is rapidly expanding and needs a highly motivated self-starter to join our Production Team. The Production Coordinator would be responsible for scheduling projects and seeing each project through its life cycle, as well as being point of contact with each customer through all stages of the project. The ideal candidate will be passionate about customer service, an exceptional multitasker, have excellent verbal and communication skills, exercise good decision making and will thrive in a team environment. You will also be be responsible for purchase orders and being hands on with technicians and detailing project descriptions
KEY RESPONSIBILITIES
- Act as liaison between the customer and production department
- Be the point of contact for all customers and their questions/concerns associated with the projects you are managing
- Create and schedule Reroof, Gutter, or Repair and Maintenance projects with tentative “week of” schedule
- Distribute production schedules or work orders to departments.
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
- Requisition and maintain inventories of materials or supplies necessary to meet production demands.
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
Requirements:
QUALIFICATIONS:
- 3+ years of Scheduling experience in construction or similar industry.
- Experience working with homeowners highly desired.
- Production Management experience highly preferred.
- Highly organized and possess the ability to multitask.
- Experience with problem resolution.
- Competent, outgoing, and possess the ability to talk to clients with confidence and ease.
- Flexible and have the ability to adapt in an often rapidly changing office environment.
- A good understanding of construction principles, methods and techniques.
- Team player with excellent communication skills, a strong work ethic and enthusiasm for a collaborative team environment.
- Proficient in Microsoft Office Applications.
- Dependable and able to show up to work on-time.
- Self-motivated, honest, and friendly. Someone who truly cares about people and making clients happy.
- Bilingual in English and Spanish strongly preferred
LOCATION
COMPENSATION
- $28.00 - $32.00/hr
- In addition, Guardian offers Medical, Dental and Supplemental Insurance plans as well as 401-K.
**Guardian is an equal opportunity employer. Our goal is to be an inclusive and equitable place to live, work, and play. **