Quality Assurance Coordinator
: Job Details :

Job DescriptionJob DescriptionSalary: $48,000 - $61,400

Summary Job Description:

The Quality Improvement (QI) Coordinator for New York City programs has the primary responsibility of managing the collection and submission of all incident management documentation and monitor compliance through audit of training documents and plans of corrective action. The Quality Improvement Coordinator will help ensure compliance with all state and federal regulations and guidelines. Under the direct supervision of the Director for NYC Quality Assurance, the Quality Improvement Coordinator is responsible for tracking, gathering and submitting all incident management and audit documentation, tracking and auditing training compliance and compliance with plans of corrective action or other monitoring duties as needed. This position will be supporting NYC based programs currently located in Queens, Brooklyn and Staten Island. It is hybrid remote with travel to different program locations required weekly.

 

Principle Responsibilities:

• Must possess the knowledge, skills and disciplines essential to perform documentation reviews, audits and other quality initiatives.

• Knowledge or ability to learn child welfare and juvenile justice program regulations, along with other Federal and State regulations, requirements, standards, and policies.

• Effective communication, written, and analytical skills; ability to work effectively with all levels of management and staff.

• Must have strong computer skills with the ability to create, maintain and navigate computer systems including Microsoft Word, Excel and Outlook; Knowledge of electronic record systems such as Connections is a plus.

• Highly organized and detail oriented; Strict confidentiality a must.

• Must be able to work independently and as part of a team.

• Collect, analyze, interpret, and document information to support audit/documentation review findings.

• Maintain agency records of all programmatic reviews/audits.

• Provide assistance in monitoring of incidents and corrective action plans

• Provide assistance to individual programs to analyze and resolve identified problems.

• Help to oversee training initiatives to meet quality standards and promote proactive approaches.

 

Special Qualifications:

• Must possess superior oral and written communication skills and possess computer literacy.

• Knowledge of the compliance rules and regulations relating to the program services under authority of this position is preferred.

• Knowledge of the approved contractual reporting methods and systems governing the program services under authority of this position as required by Federal, State, and municipal agencies is preferred.

• Ability to prepare complete accurate reports and statements of considerable complexity.

 

Minimum Requirements:  

Bachelor's degree in Healthcare, Human Services or a related field required with at least 2 years' experience working with child welfare and/or juvenile justice programs.

 

Travel Requirements:

This position is hybrid remote with flexible hours. The Quality Improvement Coordinator works from home (or one of our main administrative offices if preferred), when not on site at multiple program locations in Queens, Brooklyn and Staten Island, to conduct audits or gather and review records.

Diversity, Equity, Inclusion and Belonging Statement:

With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John's Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.