Job Location : Birmingham,AL, USA
Customer Service RepresentativeDirect Hire OpportunityPay: $18.00 / hourCommercial Products Customer Service RepresentativeThe CSR position is fast paced and requires the ability to multi-task, email correspondence and processing of customer purchase orders. Order entry management and maintenance of completed sales transactions.
Responsibilities• Answer email in a timely, organized manner• Data entry for customer purchase orders and returns• Manage and keep updated reports for the customer specific accessories• Assist in production scheduling based on customer needs• Keep updated information on inventory items• Product knowledge and ability to research• Print bill of ladings for shipping department to ship out customer purchase orders• Check invoices for errors and keep organized files for invoices and back up paperwork• Communicate with quality control, purchasing, and production team about product stock levels, issues and estimated times for product availability• Manage customer questions for tracking, shipment variances, and other tasks• Assist sales team with sales data if needed and communicate up to date issues or information• Must be reliableSkills• Proven customer support experience or experience as a client service representative in a Commercial Products environment and B2B Sales.• Strong phone contact handling skills and active listening• Excellent communication and presentation skills• Ability to multi-task, prioritize, and manage time effectively• Attention to detail and proven record of problem solving• Ability to learn business software•Qualification:
*Qualified Applicants must be 19 years of age or older, have HSD or GED, and must pass background screening and drug testing.
· Darrell Walker WorkForce is an EEO Employer. Except where permitted by law, employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex, sexual orientation, national origin, age, disability or any other characteristic protected by law.
Company DescriptionDarrell Walker Workforce is an Employment Agency offering job placement, temp staffing, and career opportunities in the Birmingham, AL metro and north Alabama. Integrity, professionalism, and quality service are integral components in our relationships with both job-seekers and employers.Company DescriptionDarrell Walker Workforce is an Employment Agency offering job placement, temp staffing, and career opportunities in the Birmingham, AL metro and north Alabama. Integrity, professionalism, and quality service are integral components in our relationships with both job-seekers and employers.