Customer Support RepresentativeJob Description:
We are seeking personable and attentive Customer Support Representatives to join our team for on-demand roles. Ideal candidates are those with a passion for customer service and the ability to provide exceptional support across various platforms including phone, email, and live chat.
Key Responsibilities (Varies by Business):
- Respond to customer inquiries and provide information about products and services.
- Resolve customer complaints and issues in a timely and empathetic manner.
- Process orders, forms, applications, and requests from customers.
- Keep records of customer interactions and transactions, logging details of inquiries, complaints, and comments.
- Identify and escalate priority issues and route calls to appropriate resources.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Provide feedback on the efficiency of the customer service process.
Requirements:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
Benefits:
- Flexible scheduling to accommodate various lifestyles.
- Competitive pay.
- Opportunity to work in diverse business settings.
- Chance to develop and refine customer service and problem-solving skills.
- Training and support from experienced professionals.
Join our team as a Customer Support Representative and play a crucial role in enhancing customer experiences and satisfaction. Apply now to start making a positive impact in diverse service settings!