General Summary/Overview Statement:
Ambulatory Services provides consulting and practice support to the Ambulatory practices of Brigham and Women's Hospital and Brigham and Women's Physician Organization. Ambulatory Services is charged with supporting ambulatory practices in improving operational, business and administrative outcomes, including but not limited to: service excellence, new patient access, productivity/financial metrics, regulatory compliance; quality, safety, compliance and patient experience. Reporting to the Manager of Ambulatory Business Analysis, the Capacity Management Architect serves as a key member of the Ambulatory Services team which includes Senior Practice Consultants, Senior Project Managers, Project Managers, and Project Coordinators. In addition, s/he will require close collaboration with staff within the clinical departments, analytic teams, and Partners e-Care (PeC).
The Capacity Management Architect will work closely with Operations Business Analysts (OBA) to partner with ambulatory practices to help achieve the goal of improved patient access across Brigham Health. In addition to assisting in gathering and compiling information and reports from multiple systems and departments, identifying access barriers related to templates and Epic decision trees, and optimizing the use of other Epic functionality, specifically related to scheduling/access. Furthermore, s/he will perform a wide range of duties pertaining to building provider's scheduling templates and will be called upon to perform in-depth analysis of template management workflows and auditing to support the governance of template features in the Ambulatory setting.
Principal Duties and Responsibilities:
- Collaborate in the design, creation, and building of scheduling templates. This includes evaluating different scheduling functionality to enhance template design to improve throughput and/or access.
- Responsible for the initial build and maintenance of physician schedule templates within Epic. Overtime, this may expand to other Epic build functionality.
- Collaborates and coordinates with OBAs and practice leaders to process and manage request for schedule changes.
- Use Brigham Health guiding principles to evaluate incoming template request and coordinate the change request through completion.
- Identify and complete necessary modifications to scheduling templates.
- Facilitating dialogue around additional enhancement opportunities that may improve workflows, access, or leverage automation.
- Consistently meet or exceed Service level Agreements (SLA) when evaluating and resolving requests.
- Document and revise master files to track changes and ensure that they are always up-to-date.
- Collaborates with OBAs and PeC to inform and guide the design, build, and editing of scheduling decision trees.
- Use Brigham health guiding principles to evaluate decision tree request and coordinate the change through completion.
- Evaluate request, update process flow guides to reflect requested changes, and submit accurate tickets to PeC for build.
- Facilitate dialog between OBAs, PeC, and practice leaders to ensure request are fulfilled accurately.
- Partners with OBAs to conduct testing and ensure request are ready to be moved to production.
- Partner with PeC to meet or exceed SLA related to decision tree changes.
- Document and revise master files to track changes and ensure that they are always up-to-date.
- Collaborates with OBAs and PeC on the creation or modification of visit types, blocks, centers, and other scheduling functionalities.
- Updates scheduling templates as appropriate to align with any design changes.
- Opens and closes provider templates, distributing 'bump list
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