Wayfair is looking for an inspirational leader with a strong background in logistics, process and project management, analytics, people development, and a track record of building and nurturing high performing teams. This creative, self-starting candidate should have top-notch communication and partnership skills.
What You'll Do
- Lead execution, improvement, and expansion of US and Canada landside operations for ocean freight
- Act as Wayfair's lead expert on drayage and destination port operations
- Lead and develop a team of 25+ Associates and Managers
- Manage the North America drayage product (pricing, carrier sourcing, product design)
- Build out key metrics that define success for the team and enable day-to-day management and capacity planning
- Design, bring to launch, and ultimately own origin operations for any new market geographies in the Americas (we are preparing to start freight operations in Brazil)
- Define and communicate a 6-12 month work plan, identifying opportunities to drive measure impact across broader KPIs and OKRs
- Identify opportunities through a combination of data driven analysis and observations
- Prioritize and enable process improvement for all destination operations
- Ensure effective coordination with Asia- and EU-based operations
- Enable effective inbound forecasting and planning for the Network Management team and the Wayfair Fulfillment Center network
- Oversee impact measurement, reporting and trend analysis and consult with stakeholders based on results
- Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations
- Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers
- Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks
What You'll Need
- Bachelor's degree required, Master's degree preferred
- 10+ years of experience in freight forwarding, ecommerce operations, or retail operations
- 5+ years of leadership experience; preferably including leading teams of over 20
- Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
- Ability to continuously execute the present day process at a high level while working to improve, expand, and transform the operation in parallel
- Ability to collaboratively partner across all levels and functions throughout the organization to assess talent development needs, build long-term strategies, and recommend viable design solutions
- Proven experience developing global data-driven processes
- Articulate, persuasive communicator across multiple organizational levels
- Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas
- Critical thinking and creative problem solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
- Self-starter with the ability to work independently in a fast moving environment with certain level of ambiguity
An Important Note about Wayfair's In-Office Policy:All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
At this time, Wayfair does not provide sponsorship for employment authorization for this position.
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