Job Location : all cities,TX, USA
Job Summary
Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer's needs by placing orders; answering inquiries; resolving problems andfulfilling requests. This is a PART-TIME Opportunity,
* The schedule required for this position will be 3-4 days a week, between the hours of 3:00pm to 8:00pm and one weekend day.
* Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position. This assignment will last through January 3rd.
WHAT YOU WILL BE DOING:
* Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.
* Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.
* Filing and other general clerical duties as required by supervisor.
* Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.
* Assisting customers with placing orders, providing recommendations and information on products.
WHAT YOU WILL NEED:
* High School diploma or general education degree (GED).
* Customer service and call center experience preferred.
* Excellent oral, written communication and listening skills.
* Strong problem solving, time management and organizational skills.
* Computer proficiency.
* Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.
* Ability to work a flex schedule, including a Saturdays or Sunday rotation.
* Bi-lingual Spanish/English is a PLUS.
* Strong problem-solving skills, and the ability to quickly learn new technology
* Enthusiastic, willing to learn, and contributes to a positive team spirit.
* Ability to pass a pre-employment background check that meets company standards.