Function: Provides superior customer service by responding to high volume telephone and/or email inquiries, requests and issues and proactively addressing customer inquiries/concerns Researches and resolves problems and errors by taking ownership and following through to resolution. Actively expands existing customer relationships by identifying needs and cross selling products and services in both an inbound and outbound call environment. Adheres to Critical Staffing Plan when necessary.
Accountabilities:
Ensure you read the information regarding this opportunity thoroughly before making an application.
Sales and Servicing
- Assists in ensuring that the Bank is in compliance with local, state and federal regulations.
- Possesses a thorough knowledge of Bank policies, procedures and regulations.
- Provides information on suspicious customer activity or identity theft to appropriate parties
General
- Maintains flexibility with both work duties and assigned scheduling.
- General office environment
- Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.
Equipment Used
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
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