Employer Industry: Customer Experience Business Process Outsourcing
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Why Consider This Job Opportunity:
- Work from home, eliminating commuting hassles
- Flexible schedule, allowing you to create your own hours
- Gain experience in different industries while providing exceptional customer service
- Supportive environment with assistance available to help you succeed
What To Expect (Job Responsibilities):
- Provide customer support via phone, chat, and/or video chat
- Assist customers with software navigation and locating previous tax returns and amendments
- Approach customer interactions with empathy and critical thinking skills
- Multi-task and navigate multiple systems effectively
- Escalate issues when necessary to ensure customer satisfaction
What Is Required (Qualifications):
- Sincere desire to assist customers
- Tech savvy and comfortable using computers
- Ability to multi-task and navigate multiple systems
- Friendly tone and professional demeanor in communication
- Personal computer with Windows 10 or Windows 11 operating system
- Broadband internet connection with at least 10 MBPS
- USB headset with microphone
How To Stand Out (Preferred Qualifications):
- Previous experience in customer service
- Experience working remotely
- Familiarity with tax software
#J-18808-LjbffrRemote working/work at home options are available for this role.