Join our team as a Customer Support Representative, where your dedication to exceptional client service and leadership skills will shine. This role presents a unique opportunity to leverage your expertise in client support while stepping into a managerial position, overseeing a team of dedicated customer service professionals post-training.
Our team delivers communication-focused customer service and sales solutions to our customers. We do the work of reaching your audience to alleviate your advertising-related stress. Our team has the collective talent to craft a dynamic direct business strategy from start to finish. Our customer service and sales campaigns are envied for their rapid customer conversion rates. With experience working for brands of all sizes, we scale our model to exceed our client's needs. If you're a seasoned professional with a knack for client service and leadership, this is your chance to play a pivotal role in our organization's success.
Responsibilities of the Customer Support Representative:
- Act as the primary point of contact for our esteemed clients, delivering unparalleled support and fostering strong, enduring relationships.
- Gain insight into clients' needs, preferences, and objectives, proactively offering tailored solutions to meet and exceed their expectations.
- Lead and mentor a team of customer service associates, providing guidance, coaching, and support to ensure service excellence across the board.
- Conduct performance evaluations, establish clear goals, and design training programs to enhance the team's skills and productivity levels.
- Collaborate seamlessly with cross-functional teams to ensure seamless service delivery, resolve client issues promptly, and surpass customer satisfaction targets.
- Develop and uphold client service standards, policies, and procedures to uphold consistency and drive continuous improvement initiatives.
- Stay abreast of industry trends, market dynamics, and competitive landscape, offering insights to shape business growth strategies.
- Address escalated client inquiries and complaints with tact and efficiency, ensuring swift resolution and maintaining high levels of client satisfaction.
- Cultivate a positive and collaborative team culture, fostering a customer-centric mindset and promoting employee engagement.