Job Location : Arlington Heights,IL, USA
Customer Service Rep Job Description
ABOUT THE JOBFind out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's is the perfect place for you.We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENTMany of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITYOur mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
Qualifications:
REQUIRED FUNCTIONS, SKILLS, AND DUTIES FOR ALL POSITIONS:
WORK CONDITIONS MAY INCLUDE EXPOSURE TO:
REQUIRED MENTAL AND PHYSICAL ABILITIES:
TEMPERAMENTS:The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts.
STANDING:Most tasks are performed from a standing position. Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas. Height of work surfaces is between 36 and 48 .
WALKING:Walking is frequently required for short distances and short durations. Personnel must travel between the store and customer vehicles. Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location.
SITTING:Paperwork is normally completed while sitting. Driving to and from deliveries or meetings requires sitting.
LIFTING:Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from the floor and stacked onto shelves up to 72 high.
CARRYING:Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line. Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store. During delivery, carrying products while performing walking and climbing duties may be required.
PUSHING/PULLING:This may be required to move trays or products placed on dollies, or to move empty trays or trash cans. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
CLIMBING:Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance. During delivery of product, navigation of five or more flights of stairs may be required.
BENDING/CROUCHING/SQUATTING:Performed occasionally to stock shelves and to clean low areas. Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is generally less than one minute and may be repeated frequently. Forward bending is also present at the front counter and when stocking items.
REACHING:Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves. Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS:Eye-hand coordination is essential. Use of hands is continuous during the day. Activities frequently require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes.
MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS:Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels, and scales.
#J-18808-Ljbffr