Guest Experience Coordinator - Blo Daly City, California
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Compensation (negotiable based on performance and experience):
- $17 per hour base pay
- 10% Retail Product Commissions
- $10 commission per membership sold
- Complimentary 30-minute monthly stretch session at SHFT (+25% off additional services)
Benefits:
- Employee discounts
- Free food & snacks
- Training & development
- Wellness resources
Why You'll Love Us:
- Passion for Beauty: You'll be part of a vibrant team where your love for beauty and customer service can truly shine.
- Growth Opportunities: Blo Blow Dry Bar offers clear paths for career advancement, allowing you to build a fulfilling and long-term career in the beauty industry.
- Inclusive and Welcoming Environment: You'll work in a positive, inclusive atmosphere that values diversity and celebrates individual talents.
- Impactful Role: Your contributions directly enhance the guest experience, making each client feel like a VIP.
Why We'll Love You:
You have a passion for connecting with clients and a talent for building strong relationships. Your dedication to delivering exceptional service will shine through in your ability to understand our clients' needs and exceed their expectations. You are a proactive and goal-oriented individual who thrives in a dynamic environment. Your enthusiasm for sales, paired with your commitment to our values, makes you the perfect fit for our team.
Responsibilities:
- Ensure Stylist Punctuality & Client Satisfaction: Keep stylists on schedule, manage appointment books, and guarantee a world-class experience for every client.
- Inventory Management: Assist the owner and management team in tracking and maintaining necessary product and supply levels.
- Social Media Content: Capture and upload photos of completed hair and makeup looks for social media.
- Efficient Appointment Management: Use scheduling software to manage appointments and client check-ins/outs seamlessly.
- Environment Maintenance: Support the team by maintaining a clean, safe, and professional workspace.
- Professionalism & Conflict Resolution: Handle tense situations with professionalism and friendliness.
- Product & Service Recommendations: Diagnose customer needs and recommend appropriate products, service upgrades, or memberships.
- Continuous Learning: Engage in regular training and skill development.
- Team Collaboration: Work collaboratively to support and uplift your teammates.
How You'll Be Held Accountable:
- Membership Sales: You will be responsible for selling a minimum of two memberships per month. Your success in this area will be critical to our growth and client retention.
- Retail Sales: You will be expected to achieve at least $100 in retail sales each month. This reflects your ability to effectively recommend and sell products that enhance our clients' experiences.
- Client Outreach: To help fill our books and ensure client satisfaction, you will be expected to make regular phone calls to clients. This consistent communication is crucial in maintaining strong relationships and driving repeat business.
Requirements:
- Must have the ability to work Friday-Sunday;
- A passion for the beauty industry
- Dedication to creating the best experience for our guests as possible!
Other titles for this role: receptionist, salon receptionist, Blo Boss
Let us blow you away! Visit us on Instagram @blodalycity
Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. All employment and hiring decisions are made by the Franchisee. All inquiries about employment at an independently owned and operated Blo Blow Dry Bar location should be made directly to the Franchisee. Blo Blow Dry Bar Inc. is not the employer and does not directly or indirectly control hiring or employment practices.
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