Minimum Requirements
- Basic computer skills including experience with
- Excellent verbal and written communication skills
- Detail oriented, attention to detail, well organized
- Ability to meet deadlines
- Excellent customer service and communication skills
- Process and results driven, strong problem-solving skills
- Innovative, inspiring, and able to work in a team
Responsibilities
- Enter, acknowledge, and respond to customer orders into the system within 24 hours of receipt
- Relay customer complaints to the appropriate department(s) within 24 hours of receipt
- Communicate problems and concerns to management within 8 hours of discovery
- Monitor on-time delivery metrics and customer satisfaction
- Manage cost variance on inventoried items
- Maintain pricing accuracy, price breaks, and accurate vendor information
- Serve as a point of contact to customers
- Resolve customer issues and log corrections in a timely manner
- Plan and forecast orders
- Coordinate with the shipping department to ensure timely delivery of orders
- Expedite orders as needed
- Adhere to company ISO processes and procedures
- Issue Purchase Orders (POs) to support acquisition of inventoried and non-inventoried items
- Follow up on open POs to assure vendor on-time delivery
- Communicate with other departments on order status
- Maintain IQMS (PO data) with accurate information
- Support organizational objectives of lean manufacturing utilizing min/max ordering levels or visual Kanban tools
- Utilize IQMS to calculate proportions, percentages, area, and volume
- Solve practical problems and deal with multiple variables where limited standardization exists
- Track monthly sales and provide projections to the Management Team
- Conduct End of Life evaluation for exiting customers and coordinate mold and material removal
- Other duties as assigned
Compensation: $24 - $28.82 Hrly
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Company Information
We are a global manufacturer and provider of products for customers predominantly in the consumer products, aerospace, and industrial end markets, with approximately 3,500 dedicated employees in 13 countries. We provide customers with a wide range of innovative and quality product solutions through our market-leading businesses. Our TriMas family of businesses has strong brand names in the end markets served, and operates under a common set of values and strategic priorities under the TriMas Business Model. TriMas is publicly traded on the NASDAQ under the ticker symbol “TRS,” and is headquartered in Bloomfield Hills, Michigan. For more information, please visit www.trimascorp.com.
Company Specialties
Applying technology for unique customer solutions, continuously improving financial performance, proprietary, highly-engineered products, and leading positions in focused markets.
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