The Study at University of Chicago, a unique property on UChicago's Hyde Park campus, seeks an enterprising, engaging, and attentive General Manager to join our team. This is a rare opportunity to be part of a growing brand that caters to university markets, offering an exceptional hospitality experience. Our meticulously designed aspects aim to elevate the guest experience and create a sophisticated yet relaxing environment.
The General Manager will spearhead all operational activities, ensuring the highest levels of guest and employee satisfaction, professional sales efforts, and finding continuous improvement opportunities. If you're an enthusiastic leader with a passion for excellence, we encourage you to apply and be part of our dynamic team.
Responsibilities
- Uphold the philosophy and values of Study Hotels. Create clear communication lines between the property, the home office, and key stakeholders by regularly informing the appropriate parties of essential decisions, property progress, etc.
- Maintain a pulse on all aspects of the operations and achieve financial targets and critical metrics through revenue generation, cost control, guest satisfaction, and developing employees while maintaining the integrity of the brand and the hotel.
- Provide professional and courteous guest service at all times. Demonstrate professionalism to both guests and colleagues to promote a high-quality company image. Develop and maintain strong relationships with our recurring guests to ensure they are satisfied with the overall team performance and operations experience.
- In conjunction with Sales, identify and nurture critical accounts and meet clients on the property, including meeting contacts and potential clients touring the property to assist in the sales effort. Support and help execute marketing strategies. Periodically assess the effectiveness of your sales team. Make adjustments by utilizing market data, market segments, and revenue management intelligence.
- Contribute significantly to forecasting the hotel's financial position by utilizing your expertise to estimate revenues, scrutinize expenses, analyze historical and projected data, and develop annual budgets.
- Foster a positive team-oriented environment focusing on the guest through employee development and motivation. Your support for a proactive HR function and commitment to ensuring that appropriate training and service standards are being met in each department will be vital in adhering to the brand standards and creating a harmonious work culture.
Fundamentals
- Education: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required.
- Experience: A minimum of ten (10) years of work experience in hotel operations, with a proven track record of advancement, and currently holding the position of General Manager or similar.
- Excellent verbal and written interpersonal communication skills are vital to effectively negotiating, influencing, persuading, and selling.
- A strong understanding of financial statements and proactive response with impactful strategies; closely monitoring hotel business reports and making decisions accordingly.
- A dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed.
- Strong understanding of software programs associated with hotel property management systems.
- Proficient in using Microsoft Outlook, Word, and Excel
- Strong organizational skills, including follow-up, time management, and the ability to multitask and manage multiple priorities in a fast-paced environment.
- Ability to positively communicate and interact with all hotel departments.
- EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
- Study Hotels is a drug-free workplace. Pre-employment drug tests and background checks are required.
About Us
The Study at the University of Chicago, the third property of the Study Hotels brand, is situated on the Midway Plaisance in Chicago, Illinois. Our hotel has 167 rooms and offers a range of suites, including our signature Study accommodations. Our 100-seat onsite restaurant, Truth be Told, is a tavern-styled restaurant inspired by the traditions of a British gastropub, offering savory and traditional fare to match. We also offer 4,700 square feet of banquet/meeting space, including an impressive 2,500-square-foot Winter Garden for social events. The property also features a state-of-the-art fitness center, active gallery space, cultural programming, and unique features such as custom writing desks with postcards to encourage guests to connect with their loved ones postage-free. Our guest rooms and public spaces are designed with natural light and a bright, uplifting palette of textures and natural materials, reflecting contemporary residential living.
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Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.