Title: Customer Communications Representative
Location:
Charlotte, NC
Duration: 4 months
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Support Business Execution; proactively seek ways to improve processes. Perform moderately complex administrative support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information.
Qualifications:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Experience resolving and working through basic to moderate internal or external inquiries using independent critical thinking
- Strong customer service experience with written communications
- Prior experience in case load management
- Excellent verbal, written, and interpersonal communication skills
- Processing and performing thorough research to resolve internal or external inquiries
- Ability to take on a high level of responsibility, initiative, and accountability
- Experience working in an email production support environment
- Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneNote) skills
- Ability to navigate multiple applications, systems, and document types
- Previous experience with HOGAN, PEGA, and OIB (preferred)
- Ability to grasp business issues quickly, recommend solutions, and drive for resolutions
- Prior experience with Unclaimed Property