About UsADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.We work in a service industry and embrace a we versus I culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!Role and Team
- Reporting to the Office Manager, the Administrative Assistant will provide support to ensure efficient operation of the office in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible. This position supports managers, employees and customers through a variety of tasks related to organization and communication and is responsible for confidential and time sensitive material. Must rely on experience and judgment to plan and accomplish daily tasks. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
ResponsibilitiesProvide excellent customer service:
- Practice and promote company Core Values.
- Make sure customers receive prompt, efficient and courteous attention.
- Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
- Be familiar with procedures for handling all aspects of customer complaints or disputes.
- Resolve customer complaints in a friendly, courteous manner. Advise the manager of all serious complaints or incidents.
- Maintain a good flow of communication with all the auction departments.
- Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Daily Responsibilities:
- Assist customers either in person or on the phone in a courteous, professional manner.
- Field phone calls and direct them to the appropriate department.
- Mail titles and proceeds to customers
- May mail chargers for purchased hybrids.
- Take payments in the form of cash, checks, wires, money orders, cashier's checks and credit cards for purchased units and miscellaneous Accounts Receivables.
- Print daily reports and customer documents including gate passes for customers that have paid vehicles.
- Receive and distribute incoming mail.
- Enter title information into applicable platform.
- File titles in designated areas and separate units that are paid, not paid or floor-planned.
- Communicate with customers, managers and other employees on a consistent basis.
- Make sure gate passes have gone to security or the designated department.
- Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the manager.
- Maintain various files and confidential data; produce confidential reports and correspondence for the manager.
- Effectively and efficiently manage the sales inventory as requested by the customer.
- Make sure all department area conditions do not threaten employee or customer safety.
- Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property.
- Report all incidents to management immediately.
- Practice proper loss prevention and reaction procedures.
- Report all incidents properly and immediately.
- Perform all duties assigned by the manager.
Other:
- May make occasional trips to the tag office and post office
- Make sure all outgoing USPS mail, FedEx and UPS is placed in the proper area ready for pick-up.
- May unlock and lock front doors daily.
- Make sure gate passes have gone to security at the end of each day.
- Operate copier, mail/postage machine
- May be responsible for purchasing office equipment for various departments.
- Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.
- Advise Facilities of all breakdown and maintenance needs immediately.
Qualifications
- One (1) to two (2) years of administrative support or similar experience preferred.
- Previous auction experience preferred.
- Automotive background would be helpful.
- The ability to multi-task and thrive in a fast-paced environment.
- Well-organized and responsible with an aptitude in problem-solving.
- Must be at least eighteen (18) years of age.
- Must be qualified to operate a motor vehicle and possess a valid driver's license.
- Must have a demonstrated ability to read, write, and communicate effectively in English.
- Must have the ability to physically operate vehicle equipment and tools.
ADESA Benefits and PerksCompetitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!Other RequirementsTo be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
- The physical activity requirements of the position range from Light to Medium Physical Work.
- Frequent - standing, watching, touching, listening, walking, talking
- Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations
- Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Physical Working ConditionsThis position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
- Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.Legal StuffHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.