Dispatcher - Patient Transportation (Mon - Sun - 6:00 AM - 4:30 PM) - No Experience Required
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The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's Best Hospitals. MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.Dispatcher opportunity in Patient Transportation. The ideal candidate will have a high school diploma and two years phone dispatcher, call center agent, or managing customer requests via phone. With preferred degree, no experience required.SHIFT/HOURS: Monday- Friday 6:00am - 4:30pm including rotating holidays and weekends. The shifts are 10 - hour shifts.This position will require a mandatory departmental training/orientation schedule for the first 8 weeks of employment. Training will be conducted Monday-Friday and consist of the following:Weeks 1- 4 6:45am-3:15pm or/8:45am-5:15pm or/9:45-6:15pmWeeks 5-6 6:00am-2:30pmWeeks 7-8 2:00pm-10:30pmThe primary purpose of the Transportation Dispatcher position is responsible for assigning escorts to transport patients and specimens both safely and efficiently to designate areas throughout the Institution and is responsible for monitoring transports, answering the phone, providing customer service and communicating with the supervisors and the staff of the requesting areas.Key FunctionsI. DispatchingEfficient and effective usage of electronic based system to assign transports to escorts throughout he institution; efficient in multi-taskingEnsures the requestor has identified appropriate equipment to the escort for transportingMaintains knowledge and efficiency in available resources to reduce the level of delays to customers; implements and communicates contingency plan with management, when volume is heavy or delays are inevitableRapid response and dispatch of code blue stretcher request to the next available escort; adjust the priorities to ensure expediencyProvide directions to escorts in prioritizing assignmentsII. CoordinatingEfficiently and effectively handle oxygen related request; maintain knowledge of standards and criteria for properly handling oxygenAssists, verbally and manually with gathering statistical information as requiredSeeks to ensure that productivity standards are met and immediately informs management when escorts are not meeting standardsCommunicates all outstanding issues and concerns to incoming dispatchers or escorts appropriately; document all related issues during the transition as neededIII. Customer ServiceVerbally answers and responds to incoming calls in a clear, professional, courteous and timely mannerAssures nursing or requesting units are aware of the delays. Visually review assignment logs for completeness and accuracy; contact appropriate supervisor if neededAssists management in dealing with problematic issues and investigates of complaints / concernsDevelops strong peer relationships with customers and provides input to leadership for improving servicesEducation Required: High school diploma or equivalent.Education Preferred: Associates degree.Experience Required: Two years phone dispatcher, call center agent, or managing customer requests via phone. With preferred degree, no experience required.Experience Preferred: Two years working in a healthcare or senior living environment.Licensure: NoneHigh school diploma or equivalent. Education preferred: Associates degree. Two years phone dispatch/operations supervision experience or two years patient transportation or driving experience. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. Additional Information* Requisition ID: 170715* Employment Status: Full-Time* Employee Status: Regular* Work Week: Day/Evening, Evening/Night, Evenings, Nights, Rotating, Weekends* Minimum Salary: US Dollar (USD) 35,360* Midpoint Salary: US Dollar (USD) 43,680* Maximum Salary : US Dollar (USD) 52,000* FLSA: non-exempt and eligible for overtime pay* Fund Type: Hard* Work Location: Onsite* Pivotal Position: No* Referral Bonus Available?: No* Relocation Assistance Available?: No* Science Jobs: No#LI-Onsite