Qualifications
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Other
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
Physical Requirements
- Move throughout the company facility for most of the shift.
- Spend time indoors in air-conditioned areas.
- Sitting: on a regular basis
- Standing: on a regular basis
- Walking: on a regular basis
- Bending, twisting and/or stooping: on a regular basis
- Kneeling and/or Squatting: on a regular basis
- Lifting: 25 lbs to 50 lbs on a regular basis
- Reaching and/or lifting overhead: on a regular basis
- Climbing: stairs
- Repetitive hand/finger movement: on a regular basis
- Grasping/grabbing with hands: on a regular basis
- Pushing and Pulling: infrequently
Expectations
- General Expectations:
- Devote himself/herself to ensuring satisfaction to customers.
- Determine management, production, and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow-through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state, and local requirements which govern the company's business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company's non-disclosure and confidentiality policies and agreements.
- Work evening, weekend, and holiday work hours as required.
- Job-Specific Expectations:
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
- Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
- Let customers know when back-ordered items or special orders have arrived.
- Be able to work with multiple customers at once while providing individual customer satisfaction.
- Aid customers in selecting merchandise and suggest supplementary products which complement initial items and satisfy customers as well as increase sales.
- Be polite and friendly and greet customers promptly.
- Offer all customers exemplary customer service.
- Be precise and timely with service at the cash register.
- In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
- Assist General Merchandise Manager to achieve General Merchandise retail sales goals.
- Attend pertinent training and stay current with merchandising trends and inventory control issues.
- Participate in periodic inventory of all merchandise.
- Design interesting, well-structured presentations that attract customers.
- Keep customer mailing lists up to date.
- Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
- Help with the organization, set-up, and presentation of special events such as fashion shows and other activities.
- Keep displays and shelves fully stocked to provide continuous availability of showroom merchandise.
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