Job Title: Customer Service Representative Employment type: Contract (C2C/W2/1099) Location: South Charleston, WV Experience: 1+ Years
- Work ethic - You are a consummate professional.
- Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
- Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
- Impact - You are a critical thinker with an emphasis on creativity and innovation.
- Passion - You have the drive to succeed paired with a continuous hunger to learn.
- Leadership - You are trusted, empathetic, accountable, and empower others around you.
Job Summary: The Customer Service Sales Representative's primary responsibility is to have problem-solving skills and turn any situation into a great customer experience. This role combines elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers. Duties include, but are not limited to:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- ccurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- ctive listening skills.
- bility to follow tactical call flows to optimize the customer experience.
Minimum Requirements:
- Outstanding Customer Service skills.
- Excellent skills in the following areas: Communication, Interpersonal, Analytical, Problem Solving.
- Basic math skills, data entry skills, and sales aptitude.
- Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
- bility to multitask in a fast-paced environment.
Preferences:
- Previous Customer Service experience in a high-volume environment.
- 2+ years of Call Center experience or equivalent required.
- High school diploma or the equivalent.
- 18 years of age or older