Job Location : Palatine,IL, USA
Position Title:
Member Services Representative
Reports to:
Member Services Supervisor
General Manager
Owner
Requirements:
Fluent in English
Proficient Reading and Writing Skills
Positive and Friendly Attitude
Computer Skills
Customer Service Skills
Responsibilities:
Membership and Retail Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate all messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Schedule member services: tanning, hydromassage, etc
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and Closing Duties
Employee Training Meetings