Job Description:Who We Are:Saks is a world-renowned luxury ecommerce destination. The company's unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Hours : Friday -Sunday, 6:15am-6:45pmRole Summary:Returns and Transfers Clerk primarily focus on process areas that require additional training and focus such as exception pallets, jewelry, reship, etc.
Role Description:- Accurately and efficiently process transfers and returns, especially the exceptions, jewelry, reships, etc work that require additional investigation and resolution.
- Working knowledge on how to use SCom and OMS System to return orders.
- Process transfers to stores and Sell Off.
- Re-ship items to existing customers.
- Professionally communicate with both internal and external stakeholders such as Customer Service and AP to ensure timely response to inquiries.
- Effectively communicate in verbal and written formats.
- Attention to detail and productivity are key, as well as positive attitude and flexibility.
- Read and follow written instructions and follow all department guidelines.
- Work in a team environment.
- Maintain Returns files as per departmental standards
- Must have problem-solving skills
- Other duties as assigned by the Returns Supervisor or Manager
- Ensure department readiness
- Manage and respond in timely manner on all administrative tasks such as emails and slack messages
- Work in an efficient manner to help ensure that the team reaches productivity goals
- Operate the inventory management system accurately within the published productivity standards - Other duties as assigned by supervisor
- Be cross functional within the department
- Cross train and work for other departments as required.
- Must be able to work independently
- Maintain a neat and organized work area
Key Qualifications:- Minimum of a high school education. Prefer candidate with some post-secondary education.
- 3-5 years of experience in a retail, wholesale, or direct to consumer inventory control function, preferably in an automated environment.
- Microsoft Office Suite Intermediate Skills (Excel, Word, PowerPoint, Access, Outlook)
- Proficiency in all WMS systems
- Strong analytical, time management, and problem-solving skills
- Excellent communication, organizational, and multi-tasking skills
- Must have understanding of English language both written and verbal.
- Must be able to communicate understanding of English during the interview process.
- Must distinguish between colors.
- Manual dexterity of hands to properly prepare items for put-away, transfer or reship to customers.
- Dependable, work with a sense of urgency; Flexible in work hours.
- Essential, sustainable physical requirements include: standing for long periods of time (up to 10 hours), lifting up to 30 lbs repeatedly, walking long distances repeatedly, bending, stooping, climbing ladders or stairs, manual dexterity, push or pull up to 50 lbs.
Your Life and Career at Saks:- Exposure to rewarding career advancement opportunities
- A culture that promotes a healthy, fulfilling work/life balance
- Benefits package for all eligible full-time employees (including medical, vision and dental).
- An amazing employee discount
Thank you for your interest with Saks. We look forward to reviewing your application.Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.