Salary : $3,934.46 MonthlyLocation : 151 B Street W. Vale, ORJob Type: Full Time 40 hrs/wkJob Number: DED 2024-06Department: Sheriff's OfficeOpening Date: 06/24/2024Closing Date: ContinuousDescriptionClass Title: Dispatcher Department: SheriffFLSA Status: Non-Exempt WC Code: 7720Pay Range: 52 Union: Sheriff AssociationThe Malheur County Sheriff's Office is currently recruiting fora Dispatcher position. All candidates must complete the Police Officer Standardized Post Test, or have passed the test within the past 12 months. GENERAL STATEMENT OF DUTIESOperates and maintains the 911 PSAP (Public Safety Answering Point) Communications Center for all emergency and non-emergency dispatching within the Center's jurisdiction; including police, fire and ambulance for Malheur County, City of Adrian, City of Ontario, City of Nyssa, City of Vale, City of Jordan Valley and all un-incorporated cities in Malheur County.Operates computers, two way radio, recorder, teletype and electronic equipment for the Malheur County Sheriff's Office 9-1-1 Center.Required to work rotating shifts, including days, evenings, nights, weekends and holidays. SUPERVISION RECEIVEDWorks under the direct supervision of the Emergency Management Lieutenant, and Dispatch Sergeant, who periodically reviews the work for adherence to the appropriate policies and standards. SUPERVISION EXERCISEDSupervision is not normally a responsibility of this position, although all Dispatchers may be responsible for training new staff. Essential FunctionsThe following description of duties may not be all inclusive and other duties may be assigned at the discretion of management.
Operates the Malheur County Sheriff's Office 9-1-1 Communications Center. Receives and transmits police, fire and ambulance calls and messages using two-way radios, pagers and telephones..Receives complaints, information, and requests for assistance from the public, law enforcement personnel, and other agencies, and takes action to dispatch assistance or otherwise resolves in a prescribed manner.Receives calls for crimes in progress where the caller may be hysterical or upset, or other dramatic calls, and the dispatcher must be able to remain composed. Dispatchers will be expected to give specific, pre-planned medical instructions from prepared templates to callers to aid in medical emergencies before EMS can arrive.Using a computer and teletype equipment, records information for the National Crime Investigations Center (NCIC), Law Enforcement Data System (LEDS) and the local Records Management System, for the Sheriff's Office, such as warrants, court documents and various reports. Operates and maintains proficient use of the Computer Aided Dispatch system (CAD).Operates and assures maintenance of all equipment.Performs other related duties as required.Courteously meet and deal effectively with other employees, department heads, outside agency personnel and the public.Multitasking is a daily routine of Dispatchers.Regular physical attendance at the employer's facility is required. QualificationsMinimum Qualifications to Apply:Age: 21Ability to Read/Speak EnglishEducation High School Grad/GEDMust pass or provide proof of passing the National Dispatcher Selection Test with an average score of 70 points.Vision: Must meet Department of Public Standards and Training requirements.Hearing: Must meet Department of Public Standards and Training Requirements. SPECIAL REQUIREMENTS-LICENSE OR CERTIFICATE REQUIREMENTSWithin one year of employment must earn and maintain DPSST Telecommunicator, Emergency Medical Dispatcher certification, and LEDS certifications. All applicants must be able to maintain a valid First Aid and CPR card. PREFERRED KNOWLEDGE AND SKILLS
- Has at least 3 years of clerical computer skills.
- Experience with communication and serving the public.
- Demonstrated skill in typing with accuracy and speed.
- Experience with telecommunications in a dispatch center setting.
- Some knowledge of radio operations.
- Some knowledge of multi-line phone systems.
- Geographical knowledge of Malheur County
- A combination of experience and training that demonstrates the ability to perform the duties of this position.
- Preference points will be given to Bilingual
- Preference points for former military personnel
BACKGROUND CHECKSIn order to be considered for this position, final applicants will be going through background checks which may include; Criminal, DMV, Pre-employment Drug test, Psychological testing, Reference, Certification and Education checks.PHYSICAL DEMANDS AND WORK ENVIRONMENTWork is performed in an office environment which may require color identification, hearing voice conversation, keyboarding, lifting up to 50 pounds, sitting and walking. Maintain DPSST minimum physical requirements. Must have full use of both upper extremities.Link for Veterans Preference Form:If you are a Qualified Veteran or Qualified Disabled Veteran and would like to be granted preference in the selection and hiring process, please fill out this Veterans' Preference Form and provide proof of eligibility by submitting a copy of form DD-214 or 215 (copy 4). This completed form and required supporting documentation must be submitted with your application in order for consideration for Veterans' Preference.Link for Malheur County Resident Preference Form: If you are a Malheur County Resident that plans to stay in Malheur County for the next 5 years and would like to be granted preference in the selection and hiring process, please read, fill out this form and attach it to your application.If you qualify for either of these, Veterans Preference or Malheur County Preference, please fill out the form(s) and attach them to your application or send them back to me.Knowledge, Skills & AbilitiesKnowledge of: Thorough knowledge of standard office practices and procedures, business English, spelling, punctuation and record keeping. Knowledge of computer operation with Some knowledge of radio and telephone operation and maintenance. Ability to: Communicate effectively and clearly both orally and in writing. Ability to multi-task, listen and paraphrase effectively. Use tact, common sense, discretion and courtesy in interdepartmental and public contacts. Work with independence and exercise mature judgment and react professionally and effectively in emergency and high stress situations. Comprehend and follow complex instructions; comprehend and interpret pertinent laws, rules and regulations. Maintain departmental records and prepare reports; and ability to learn and apply equipment maintenance.Skill in: Operation of computer terminals and printers; radio and telephone equipment; and other standard office machines.
- PERS Retirement
- Medical, Dental & Vision - Blue Cross Blue Shield
- County pays 85% of premium on Medical, Dental, & Vision
- Preferred Provider Medical Plan with $250.00 deductible/$2250 out of pocket max if using preferred providers/$20.00 Co-pay for office visit
- Employee Assistance Program
- Medical and Dependent Care Flexible Spending Accounts
- Deferred Compensation
- Employer paid basic life and AD&D
- Sick Leave - 1 day a month
- Paid vacation after 6 months
- Personal leave
- Paid holidays
01 Describe your experience with communication and serving the public. 02 Are you 21 years of age or over?
03 Do you have at least three years in office or related clerical work involving the use of computers and general computer skill?
04 Have you passed the National Dispatcher Selection Test within the past 12 months?
05 Describe your experience with a multi-line telephone system. 06 Describe any experience that you have with telecommunications in a dispatch center setting. Required Question