Warranty Coordinator
: Job Details :

Coordination of warranty field claims with customers and project management of assigned warranty cases to ensure timely and accurate processing from open to close in an effort to maintain positive customer satisfaction of GEA Service.

Responsibilities / Tasks

· Acknowledges, records, and processes customer claims in a manner which results in the resolution of warranty claims in

a timely manner and with company financial targets in mind.

· Coordinates the investigation of claims through the scheduling of field inspections, return of damaged components for

in-plant analysis and internal review of product failures.

· Corresponds with customers, company representatives and communicates with internal departments regarding the

status and outcome of warranty claims and programs.

· Works with Systems Troubleshooters to identify root causes of field issues and verify proper resolution is achieved.

· Prepare and collect field warranty data to initiate claims with GEA Procurement to pursue against suppliers.

· Reports on the status and outcome of warranty claims and modification programs as required to customer, Company

representatives and internal stakeholders.

· Manages and maintains the master list of warranty claims on the network.

· Performs other duties as assigned.

Your Profile / Qualifications

• Associates Degree or higher in an engineering field or technical field or equivalent years of experience.
• At least two years of experience in: Customer facing soft skills, Administrative management, and Technical problem solving – capability of evaluating assigned cases.
• Excellent written and verbal communication skills.
• Well-developed interpersonal skills.
• Detail orientated.
• Ability to work independently.
• Strong organizational skills.
• Self-motivated.

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