Job Title: Regional Property Manager Company: Laurel Real Estate Services, LLC Summary/Objective: The Regional Property Manager is responsible for overseeing the management of multiple assets within a designated region. This role requires strong leadership to ensure the financial and operational success of Laurel Real Estate Services, LLC's Property Management Services Division. The Regional Property Manager must uphold the company's culture and core values, provide exceptional customer service to residents and tenants, and maintain high standards of professionalism and integrity. Essential Duties and Responsibilities:
- Directly coordinate the cross utilization of employees at assigned properties, building a one team mentality across properties.
- Lead by example, embodying Laurel's culture and core values of integrity, respect, accountability, and communication.
- Provide outstanding customer service to residents and tenants, ensuring professionalism and politeness in all interactions.
- Maintain respectful relationships with staff, tenants, and vendors, while prioritizing Fair Housing and equal treatment.
- Oversee all aspects of property operations, including risk management, facilities maintenance, financial management, training, human resources, marketing, IT, and leasing.
- Strategically manage and optimize the performance of each assigned property, representing the best interests of residents, tenants, management, and owners.
- Maintain open communication channels with onsite teams, supervisors, executives, and ownership.
- Assist in task delegation and oversight of staff in the absence of team members.
- Stay informed about market trends and competition, offering innovative solutions to maintain relevance in the marketplace.
- Evaluate Property Managers and provide guidance to maximize asset performance and efficiency.
- Ensure compliance with Laurel's policies, fair housing laws, ADA, and employment laws.
- Be available for weekend work and on-call duties as needed.
Financial and Operational Management:
- Ensure adherence to approved annual budgets and business plans to maximize Net Operating Income (NOI).
- Review and verify the accuracy of financial reports, analyzing budget-to-actual performance and future projections.
- Oversee capital projects and reconciliation processes.
- Conduct regular reviews of Property Managers and other staff.
- Maintain optimal staffing levels and coordinate schedules.
- Review internal reports related to staff, commissions, performance, IT, and insurance.
Leasing and Marketing Management:
- Oversee lease administration processes and compliance.
- Monitor leasing and sales activities, adjusting strategies to achieve budgeted occupancy.
- Conduct market surveys and prepare property performance reports.
- Monitor market trends and implement promotions or incentives as needed.
Training:
- Provide training and support to on-site staff across the portfolio.
- Collaborate with Human Resources for successful onboarding of new employees.
Other Duties:
- This job description may not encompass all responsibilities and duties, and activities may change with or without notice.
Requirements:
- Bachelor's degree required.
- Current Pennsylvania Real Estate license.
- Minimum 5-7 years of property management experience.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and property management software.
- Excellent interpersonal and communication skills.
- Strong leadership abilities with a focus on customer service and decision-making.
- Flexibility in work schedule and willingness to adapt to job demands.
- Experience with AppFolio is a plus.
Work Environment: This role operates in a standard office environment using computers, phones, and other office equipment. This role is 100% onsite. Position Type: Full-time, 40 hours per week, with potential for weekend and nighttime work.