Do you have retail store operations management experience? Does the wonder of Marine Animal Life appeal to you? Do you want to work for an amazing company that puts its Team, Partners, Guests, and planet first? We are passionate about adding value to our guests' ultimate shopping experience at the most renowned cultural, experiential, and entertainment destinations across the United States.
Be a part of the Georgia Aquarium in downtown Atlanta – where visitors explore the magic and discoveries that this world under the sea brings to life.
THE POSITION
As Store Operations Director (Full-time Hourly), you will partner with the General Manager (GM) to build and retain a high-performing and diverse workforce. In partnership with the GM, you will lead the store team in meeting EBITDA goals, sales goals, per capita, and all operating and people objectives. In addition, you will be responsible for hiring, training, guest service, and operational excellence.
Key Responsibilities:
- Retail store management
- Hiring and developing a team that aligns with Event Network's company core values.
- Administer store training programs focused on operational excellence, product knowledge, and guest service.
- Resolve store issues in partnership with Store Leadership and HR
- Build strong relationships with team members to align and support the execution of store-specific business results
- Foster Partner and Store Support Center team member relationships to support business initiatives and growth
- Achieve store's sales, per cap, and EBITDA budget
- Achieve the store's payroll rate, inventory goal, and expense targets
- Consistently looks for methods to reduce expenses for maximum sales productivity
- Collaborate with Store Leadership to identify trends, resolve issues, and drive store strategies to meet shrink goals
- Responsible for cash wrap functions and assisting Lead Cashier and Service Representatives with returns, price overrides, and extraordinary transactions
- Effectively utilize reports to analyze business trends and opportunities to make effective business decisions
- Executes short and long-term business goals in partnership with Store Leadership
Required Skills / Qualifications:
- 5+ years of retail management experience required
- Strong retail sales background, strong merchandising abilities, an entrepreneurial spirit, excellent interpersonal skills, and love to sell
- Ability to show dynamic leadership, hire and train staff, and motivate staff to promote maximum performance
- Ability to understand and follow all guest service programs
- Proven ability to create a positive work environment
- Must have open availability for a flexible work schedule that meets the needs of the business, including evenings, holidays, and weekend shifts
Physical Demands—The physical demands described here represent those that a team member must meet to perform the essential functions of this job successfully.
Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.
- While performing the duties of this job, the Store Operations Director is frequently required to stand, walk, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
- The Store Operations Director must frequently lift and move up to 35 pounds.
BRING YOUR TALENT TO US
Apply today!
Event Network is an equal opportunity employer.
Apply Now
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