Job Location : Milwaukee,WI, USA
Job Overview Job Description:Looking for a company that values your potential? A job with AT&T as a Technical Support Representative II can provide you with exactly that Take advantage of our paid training and wide range of career possibilities. Our Technical Support Representative II positions conduct U-verse Services analysis and troubleshooting with customers via telephone.What your day to day will look like:Communicates with customers using in-depth interview to solve U-verse service issuesProcess trouble reports using mechanized systemsCoordinates the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP servicesAssists technicians with troubleshooting as requiredMulti-tasking between different systemsCommunicates with other departments and customers regarding disposition and status of troubleAbility to lift and/or exert force up to 10 poundsConducts analysis and troubleshooting via telephone for customer servicesWorks with outside vendors and affiliated groups to trouble shoot and restore customer's U-verse serviceTyping for prolonged periods of timeSells appropriate items during contacts with customersPositions AT&T as the premier provider of choicePerforms all other duties comparable to the above as assignedFollows established safety practices and procedures.What we are looking for:Must be willing to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required.Knowledge of Internet, email protocols, DNS, LAN/WAN ExpertiseUnderstanding of Internet NetworkingKnowledge of router configuration, (e.g. Netopia Efficient)Strong verbal and written communication skills are requiredExcellent Customer Service skillsWhat you can look forward to:AT&T offers a competitive salary, company provided benefits, formal paid classroom and on-the-job training. Our Technical Support Representative II earn between $17.37- $32.51 up to $88,426. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneCareer possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you are ready to take the lead as the voice of AT&T, we'd love to hear from youYour future is calling. Apply todayWeekly Hours:40Time Type:RegularLocation:Milwaukee, WisconsinWith our amazing wage opportunities, our average starting earnings per week begin at$0It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-35062 Date posted 09/04/2024