Telecommunications Call Center Agent
Our client is a leader in the fiber and hosted voice services industry with over 15 years of history providing first-rate internet services. They are seeking a Call Center Agent to provide exceptional customer service by addressing inquiries, troubleshooting technical issues, and ensuring customers receive seamless support for their Internet, TV, and phone services.
This Role Offers:
- A welcoming work environment with a small business culture.
- Opportunities to work with a growing and respected company.
- Healthcare benefits and 401k matching program.
- Paid holidays.
Focus:
- Handle inbound customer calls, assist with service-related queries, and process payments.
- Accurately log and update customer interactions in the system during each call.
- Maintain a thorough understanding of service offerings, pricing, and available equipment across the company's service area.
- Assist customers in identifying and resolving equipment or service-related issues quickly.
- Coordinate with field technicians and other team members to arrange on-site service appointments when necessary.
- Maintain a positive and professional demeanor during customer interactions, whether via phone, email, or face-to-face.
- Assist with requests for new services, changes to existing plans, and addressing concerns about service quality.
- Collaborate with other departments as needed to resolve customer issues efficiently.
- Flexibility in scheduling to cover various shifts, including occasional weekends.
Skill Set:
- Familiarity with PCs, internet, Wi-Fi, and related technology.
- Basic understanding of troubleshooting common technical issues related to internet services.
- Dependable and trustworthy with a strong desire to learn and grow within the company.
- High school diploma or equivalent (GED).
- Previous experience in customer service or a related role (1 year preferred, but not required).
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in telecommunications recruiting. Our telecommunications recruiters have a proven track record of placing top tier talent in the industry, with deep expertise in wireless, fiber, network infrastructure, etc. Learn more at bit.ly/46Gs4yS