Verifying Official ID Card Operator - DEERS/RAPIDS Job DescriptionStrategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 36 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking customer-oriented Verifying Official ID Card Operations in support of United State Army military, retirees, their families, and Department of the Army civilians.Overview: Responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision. Tasks and Responsibilities:
- Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
- Screens Soldiers, family members and dependents for purpose of visit.
- Briefs Soldiers and family members on policies and procedures.
- Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
- Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
- Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
- Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
- Revises and print correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.
Required Qualifications:
- At least one year of experience in a customer service environment, preferably in an Human Resources related position.
- The ability to work at an accelerated pace.
- Obtain a favorable criminal background check and security investigation.
- US Citizen.
- Proficient in English, both written and oral.
- Proven customer service skills.
- Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
- Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
- Must successfully complete RAPIDS certification within seven business days after being hired.
- Type 25 words per minute.
- Previous CAC or similar Government contract employment experience is a plus.
- Familiarity with the military is desirable.
Work Environment and Physical Demands:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work schedule: Hour of operation vary by location, but most locations are open from 7:30 am to 4:00 pm local time, Monday through Friday. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand, walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Equal Employment Opportunity:In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. SRI does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as protected status ). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.