Help Desk Specialist
: Job Details :

Overview:IntelliBridge supports the Department of Labor's (DOL) Bureau of Labor Statistics (BLS) by providing enterprise IT support services. This position will be part of a team responsible for providing tier 1-2 helpdesk support to a population of 3,000 clients.Performs all the duties of a Help Desk Specialist 1 with increased technical proficiency and working knowledge.Provide technical and end-user support for commercial PC operating systems, COTS, and/or custom applications.Assists with implementing new commercial software and other technology deployments and upgrades.Troubleshoots, diagnoses, and resolves PC software/configuration problems, referring more complex issues to senior personnel.As required, installs, tests, and configures software and/or monitors system/server performance.Assists in instructing and training new staff.Position Requirements:Two (2) years experience in customer/user service, in providing technical and end-user support for commercial PC operating systems, COTS, and/or applications software in person and over the phone.Two (2) years experience working with Microsoft Windows client or server operating systems in a network environment.Two (2) years experience in network operations and support.Two (2) years experience in diagnosing and resolving PC, server, and printer problems.Knowledge of remote access/diagnostics software such as Microsoft SMS/SCCM. Provide technical and end-user support for commercial PC operating systems, COTS, and/or custom applications.Assists with implementing new commercial software and other technology deployments and upgrades.Troubleshoots, diagnoses, and resolves PC software/configuration problems, referring more complex issues to senior personnel.As required, installs, tests, and configures software and/or monitors system/server performance.Assists in instructing and training new staff.Education and/or CertificationsCompTIA A+, CompTIA Network+ certifications are preferred.Clearance RequirementsMust be able to achieve and maintain a Public Trust.