Title Specialist
: Job Details :

Greenwell Springs, Central, LA 70739, USA

Job Description

Posted Tuesday, May 7, 2024 at 11:00 PM

The Title Specialist will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Copart policies, the Title Specialist will answer questions, provide support, and facilitate the Copart experience by offering solutions to meet customers' needs. In addition, the Title Specialist will maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines. The Title Specialist will be the face of the company through face-to-face and vocal interactions with all levels of customers, which range from the general public to high-level managers of organizations.

• Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Perform other duties as assigned.

Required Skills & Experience:

• HS diploma.
• Two years customer service experience.
• One year vehicle title processing experience.
• Computer proficiency (MS Office Word/Suite).
• Typing speed of 45 words per minute.
• Basic 10 Key proficiency.
• Excellent customer service skills and attitude.
• Excellent communication skills - verbal and written.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to multi-task.
• Ability to work independently with little supervision.
• Ability to view a computer screen for a significant portion of the workday.
• Strong attention to detail.
• Title knowledge of local and surrounding states is preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Ability to work overtime as needed.
• Notary license preferred.

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a job when your coworkers are like family - it's like coming home.

Pay Type: Hourly

Hiring Rate: 21.05 USD

Greenwell Springs, Central, LA 70739, USA

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