Job Type Full-timeDescriptionWe are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it's a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.Cumberland Heights Foundation offers a comprehensive benefits program, which includes: •Medical, Dental and Vision effective 1st day of month following 28 days of employment•Employer Contribution for Health Saving Account or Health Reimbursement Account•401K with Company match and eligibility after 90 days of employmentPaid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year POSITION SUMMARYProvides a prompt and courteous customer service-oriented response to patients, families, visitors, and vendors to the campus(es)
- Provides the presence and actions necessary to promote a safe and secure environment by:
- Maintaining documentation, including but not limited to approvals for patient property brought to campus, all incoming patients/family members, visitors, contractors, and deliveries to the campus.
- Communicates regularly and effectively with departmental staff via emails, phone calls or radio transmission.
- Monitoring the campus camera systems from the Welcome Center for the safety of the campus.
- Monitors and responds to all incoming communications to Security department via emails, phone calls or radio transmission.
- Monitoring Fire Panel System and Alarms at the Welcome Center, notifying Security staff of all emergency codes.
- Completing safety checks in our building, parking lots and campus grounds when additional assistance is requested.
- Assist the Security department by identifying and addressing any issues relating to the safety of the campus.
- Stay alert and responsive to all activity at the Welcome Center and surrounding areas.
- Completes daily documenting for Emergency Codes and CHIRP Incident Reports regarding any event outside of normal operations as they occur.
- May assist the Security department by responding to emergency situations such as Code Greys when in the Welcome Center as well as a Code Red emergency when on campus, to assist the Security staff evacuating the buildings according to established policies and procedures.
- May assist the Security department by De-escalating and managing physical and verbal altercations, focusing on using the least amount of physical force that is necessary.
- Participates in debriefing and peer reviews regarding any critical situations.
- Maintains confidentiality of company and patient information.
- Deliver packages, boxes, and company mail to the mail room as needed.
- Escort visitors, Metro or Emergency Responders to appropriate locations as needed.
- Complete vehicle searches for prohibited items, according to established policies and procedures when a request for assistance by departmental staff.
- Performs routine 2-hour rotations from Welcome Center and Campus Grounds..
- Performs other duties as assigned.
Requirements
- High school diploma or GED preferred and/or a one (1) year safety related experience equivalent.
- CPRS certification is preferred but not required.
- Valid Tennessee Driver's License required.
- Proficient computer skills including Microsoft (Outlook, Work and Excel)
- Excellent Customer Service skills.
- Ability to make decisions under stressful conditions.
- Ability to problem-solve, analyze, and interpret information.
- Superior organizational skills for managing and prioritizing multiple tasks and projects
- Self-starter with the ability to work independently.
- Ability to adapt to changing circumstances in a fast-paced environment.
- Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
- Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
- If recovering, one year of verifiable abstinence required with two years preferred; active participation in a twelve-step program preferred.
WORK ENVIRONMENT
- Position is in an internal and external occupational setting that involves exposure to weather conditions (i.e., cold, heat, rain, snow or ice).
- Position requires frequent contact with people in crisis, including those who are emotionally volatile and may require additional safety precautions.
- May perform CPR/First Aid as needed (being certified or eligible is required)
- Position is subject to varying shifts, including weekends as well as staying overnight for inclement weather as part of critical staffing.
- Ability to lift and/or push pull up to 75 lbs. multiple times a day; move around campus on uneven and rural terrain; run or climb stairs in a rapid manner.
- Ability to restrain individuals using strength
- Ability to walk, stand or sit for extended periods of time.
- Ability of constant use of manual dexterity, coordination, mobility, visual discrimination, hearing and concentration
- Ability to speak, hear, see, sit, walk, stand, reach, and use fine/gross motor skills.