DescriptionJob Summary: A Delivery Service Technician I is responsible for the delivery and assembly of, among other things, consumer and office products such as furniture, backyard playsets, appliances, grills, TV mounts, exercise and other products or equipment ( Products ) at customers' homes or businesses while delivering the ultimate customer service ( white glove ) experience. Essential and Primary Functions:
- Drive a non-commercial delivery truck, cargo or sprinter van, and follow a time schedule.
- Ability to manage and record inventory movements within a warehouse setting.
- Take precise measurements to ensure accurate fit of Products in the customer's home.
- Keep a clean and tidy work area at the customer's home, including wearing booties inside the home, post-assembly removal of packing materials and debris from the customer's home.
- Must be able to meet the required physical demands listed below, including but not limited to, lifting and moving up to 50-200 pounds on a regular basis with the help of a lifting partner or dolly.
- Safely load and unload the delivery vehicle with a dolly or hand truck and use blankets or packing to prevent damage to the Product, delivery vehicle, or customer's home.
- Unbox and assemble a variety of Products based on instruction manuals, blueprint specifications, parts lists, and drawings.
- Collect proof of delivery, printed or digital signatures from the customer on required forms.
- Collect non-cash payments from customers, if applicable, via payment application.
- Accurately and thoroughly complete required printed or digital logs and reports.
Other Functions:
- Communicate well with customers, employees, and various company departments.
- Must be team-oriented and work well with others.
- Must be able to work with minimal supervision and in accordance with all safety standards.
- Ability to use reason and judgment to solve any problems or issues that may arise.
- Must maintain superior customer service, professionalism and a positive attitude to ensure the highest level of customer satisfaction.
- Inspect delivery vehicle pre- and post-service trips to ensure it is clean and organized and monitor its maintenance and repair in accordance with company policy.
- Meet all company and industry safety requirements.
- Place orders for supplies.
- Performs other job-related duties as required by business needs.
- Needs to be self-motivated.
Certificates, Licenses, Registration and Requirements:
- Must possess a valid driver's license.
Physical Demands:
- Must be able to lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple times a day, either assisted with the help of a lifting partner or unassisted with a dolly
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to drive a cargo van or 14'-26' straight truck and potentially operate a lift gate.
- Comfortable working outdoors in all types of weather conditions.
- Must be able to work 8-10-hour days and perform repetitive bending and twisting motions.
- Must be able to push/pull and lift at or above chest level.
- Must be able to climb in and out of the cab and box truck and move equipment up and down staircases.
- Must be able to consistently perform firm hand grips of >50lbs.
Benefits • Competitive pay for all team members • Medical, dental, and vision benefits available on the first day of the month following 30 days of employment • 401(k) Retirement plan with company matching • Health Saving Account or Flexible Spending Account • Company Provided Short Term and Long-Term Disability • Company Provided Basic Life and AD&D • Employee Assistance Program • Paid Time Off • Holiday Pay • Legal and Identity Services • Pet Insurance • Paid Training • Employee referral bonuses Goodman Solutions considers applicants for all positions without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.