Night Audit Manager
: Job Details :

Compensation Type

Yearly

Highgate Hotels

Graduate by Hilton New York is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island's first hotel and marking the brand's debut in New York City. The Graduate hotels tend to play an outsized role in the hospitality scenes of the college towns they call home, but this one stretches the traditional definition of college town just a bit. Even many New Yorkers are still unaware that Roosevelt Island is home to the Cornell Tech campus, a satellite of the Ithaca-based Ivy League university. Graduate Roosevelt Island is the island's only hotel, and in typical Graduate style it's dedicated to the campus that it serves.

Graduate by Hilton New York is a Michelin Guide ranked hotel that is architecturally designed by the internationally renowned design firm Snhetta. The interior design blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design. Additionally, this property is managed by the famed investment management company, Highgate, which has a portfolio of global properties, representing an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

Location

Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island's first hotel and marking the brand's debut in New York City. Architecturally designed by internationally renowned design firm, Snhetta, and interior design from Graduate Hotels' in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The futuristic, fashionable and the functional meld to create a space that's bright, open and always interesting. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views.

Overview

The Night Manager/Night Audit Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

Responsibilities

* Check guests in and out.

* Handle and take reservations.

* Handle guest's special requests and customer complaints during shift.

* Perform all other front desk duties and responsibilities.

* Investigate and handle complaints, disturbances, emergencies, etc. during shift.

* Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.

* Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.

* Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.

* Prepare, copy, and distribute reports as required.

* Handle special guest requests.

* Monitor and prepare Night Audit reports in accordance with Highgate Hotel's requirements meeting various due dates and deadlines, i.e.,

* Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

Qualifications

* At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and at least 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.

* Previous supervisory responsibilities preferred.

* Must be proficient in Windows, Company approved spreadsheets and word processing.

* Long hours sometimes required.

* Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Participate in M.O.D. coverage as required.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which include wearing nametags.

* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to maintain confidentiality of information.

* Perform other duties as requested by management.

Salary ($70k - 73k)