Job Location : Fort Myers,FL, USA
. CSI Companies are looking for a Call Center Quality Specialist to join the team of a prestigious healthcare organization in Fort Myer, FL! The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible Status: Contract to permanent Pay: $20-26+/hour (depending on experience) Schedule: Standard hours In office Job Duties: Oversee quality of incoming and outgoing calls Keep up to date of the contact service industry and implement the best practices Make patient satisfaction a top priority in day-to-day interactions Ability to deliver quality satisfaction to patients in a time-critical environment Contributes to customer and client listening programs to spot customer needs and expectations Determine strengths and weaknesses in call performance Requirements: Minimum of 2 years of call quality experience required Call center experience (preferred) Strong verbal and written communications Above par presentation skills Ability to quickly adapt to changing needs HS Diploma or equivalent (required) Interested? Apply now! Our client is actively interviewing and looking to make an offer very soon!