GENERAL MANAGER Holiday Inn Express & Suites -Columbus Airport East, 6305 East Broad Street Columbus, OH 43240 We are currently looking for a General Manager for our 95 room Holiday Inn Express.The Columbus International Airport is just under 5 miles away. We're also only 20 minutes from downtown Columbus and conveniently close to The Ohio State University.The Holiday Inn Express is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. A GROWING HOTEL MANAGEMENT COMPANY - COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks.Some of these benefits include:
- Weekly pay
- Paid vacation, sick days and holidays
- Medical, dental, vision insurance
- 401K Retirement plan with company match
- Travel discounts on our branded properties
- Career growth opportunities
Role: The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties:
- Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
- Leading all associates to achieve BLA's service and satisfaction targets through positive guest experiences
- Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
- Managing loss prevention and risk management policies, safety standards and claims reporting
- Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
- Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
- Take part as a leader in the community and maintain a positive image for the property and BLA;
- Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
- Any and all other work as required to complete the primary role of the position.
Qualifications & Requirements:
- Two (2) and more years' experience as a General Manager of a hotel with Branded property experience.
- Extensive experience with rooms.
- Working knowledge of hotel operations - including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
- Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
- Expertise in standard hotel management systems.
- Hands-on leadership - our General Managers work directly with all their associates.
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.