Job Location : all cities,CA, USA
Based in the heart of the Los Angeles Metropolitan Area, WARP is redefining middle mile logistics through cutting-edge solutions that drive efficiency and enhance customer satisfaction. As an asset-less business model, our new approach to LTL freight eliminates the need for owning terminals. Instead, we connect third-party cross docks with a network of cargo vans, box trucks, and 53-foot trailers, all powered by advanced routing algorithms to optimize freight movement and significantly reduce operational costs. Our innovative offerings include store replenishments, last mile carrier injections, inbound freight optimization, and tech-powered cross-dock solutions that streamline the flow of goods. With our industry-leading freight consolidation strategies and state-of-the-art technology—including real-time tracking and dynamic routing—WARP empowers businesses with end-to-end visibility and control over their supply chains.
We are seeking a Customer Support Operations Manager who specializes in Zendesk optimization and support process enhancement. This role focuses on setting up, configuring, and fine-tuning our support systems, ensuring they run at maximum efficiency to deliver a seamless customer experience.
In this role, you will be the go-to expert for Zendesk—configuring workflows, automations, and triggers that optimize our support process from the ground up. You will dive deep into system customization, focusing on improving efficiency, reducing response times, and enhancing customer satisfaction through better use of technology. Your main priority will be system optimization, making sure Zendesk is working at its peak to support both our customers and the support team.
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