Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. Summary of Position: The role of the Client Service Coordinator is to provide support to the Property Management Teams and Clients by managing the office efficiently through organization, clear communication, and attention to detail with a focus on timely interactions with tenants. Responsibilities:
- Assist property staff in maintaining effective client relations, ensuring tenant satisfaction.
- Answer and dispatch incoming calls and emails to the appropriate party in a timely fashion. Follow up as necessary on tenant work order requests, radio calls and building staff requests.
- Notify General Manager/Operations Manager of any repeat tenant issues or significant problems.
- Assist Operations Manager/Client Services Manager in processing all invoices in a timely manner.
- Assist Operations Manager/Client Services Manager in submission of monthly accruals.
- Assist Operations Manager/Client Services Manager in emailing monthly rent statements with appropriate support documentation
- Assist Client Service Manager in managing Angus Work Order system by inputting, monitoring, closing and billing work orders through the system.
- Train clients on how to use the Angus Work Order system.
- Follow-up with building vendors and contractors on daily service issues.
- Communicate with all clients via mail merge, soft and hard copy correspondence.
- Assist General Manager/Operations Manager with tenant events and tenant relations programs.
- Provide support to ensure smooth operations of the property office.
- Coordinate incoming and outgoing mail, overnight deliveries, and courier service.
- Oversee the building office files-organizing, labeling and filing as-needed.
- Stock and order necessary office, letterhead and kitchen supplies.
- Maintain daily freight elevator and loading dock schedule.
- Coordinate with engineering staff to schedule sprinkler & smoke detector shutdown requests and create appropriate tenant billing.
- Compile tenant and operating activity with concise and clear communication on the daily and weekend security memo. Maintaining a historical file of said memo.
- Assist building staff members on projects as needed.
- Copying and other office services as needed.
- Maintain system to track building contractor, tenant, and tenant construction certificates of insurance.
- Update lobby directory listings as needed and maintain spreadsheet for accuracy.
- Assist tenants with access card requests, tenant guest registration system and maintain the building security systems.
- Maintain conference room schedule.
- Update staff, tenant and emergency phone lists and as needed, distribute to necessary staff members.
- Issue tenant memos as per direction.
Qualifications:
- At least one year of experience in an administrative role. Commercial real estate background preferred.
- Must be able to work well in a fast paced environment.
- Comfortable representing Tishman Speyer's hospitality initiative
- Strong customer service skills - must have superior customer service approach to problem resolution.
- Sufficient knowledge and ability to utilize the following software: Microsoft Office, Word, Excel, Outlook, PowerPoint.
- Ability to effectively listen and respond to internal and external customers.
- Ability to understand and communicate in English, both verbally and in writing.
*Onsite presence is required for this position. The base compensation range for this role is $55,00 - $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography. Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law. Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Please click here to review all EEO policies, notices, and relevant posters. Please click here to review E-Verify Information.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to ...@tishmanspeyer.com